- Hotel Equipment
- Olive-oil Soap
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Quality Policy
The approach of "VARVOUTSIS LEONIDAS" to quality is expressed through the Company's Quality System, which creates the framework for the continuous improvement of the Company's operations with the main aim of satisfying the requirements and expectations of the recognized as interested parties, to the maximum extent possible degree.
The motivating power of the Company is the continuous improvement at all levels. For that reason, the risk analysis is fed by non-conformances as well as opportunities and monitored through objective quality objectives. Possible discrepancies, fuel correction and improvement actions, having as a legacy the:
- Staffing of the Company with highly trained personnel.
- Selection of reliable partners and suppliers.
- Company equipment (hardware, software).
- Constant communication with the client for the correct recording of his requirements, the register and settlement of any variation of each contract.
- Recording and reduction of any failures with the aim of continuous/quality improvement of the produced products as well as the internal operation
- Continuous effort to improve the products provided in a way that promotes and ensures the provision of effective service and the development of harmonious cooperation ties with its customers and suppliers.
- Identifying and evaluating potential risks arising from the Company's operational activities and taking measures to address them
- Management of the changes that take place within the Company and which may have an effect on the quality of the products
The Company's Management undertakes to ensure that:
- Its quality policy should be known and understood both internally (staff) and externally (website)
- It is reviewed for its continued relevance.
- All the necessary means for the continuous and smooth operation of the System and its continuous improvement, will be provided.
It is also committed to comply with the Laws and Regulations that govern its operation.
Leonidas Varvoutsis, General Manager & Management Representative, undertakes the task of supervision, maintenance, and development of the Quality Management System.
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Shipping and Returns
Shipping Details
Collect from Store
Pick up your order from our store, if you have sent e-mail confirmation of the order.
Send in Attica
Delivery of your order by a representative of the company or transportation company at no extra cost.
Delivery will be made after consultation with the client.
If the product is not immediately available, the shipment will be made on the next business day of receipt in our store.
Delivery outside Attica - Insular Areas
The cost of delivery of the order in Courier or shipping chosen by the client shall bear the business. The additional costs of transport Courier transport or paid by the customer upon receipt. Please note that goods traveling on behalf of, risk, responsibility and expense of the purchaser. Delivery is within 3-8 days, if product is available.
If the product is not immediately available, the shipment will be made on the next working day will be available.
In case of bad weather conditions, strikes and other factors caused the third shipment may be delayed accordingly.
Cancellation - Back - Replacement Products
The client rododerma.gr has the right to return the product purchased and ask for the replacement of the following cases:
In any case, selling the wrong product or the product of poor or defective quality demonstrable fault of rododerma.gr
In cases where there was a problem - a defect in the product.
In these cases the customer after delivery of the product, you must return it within ten (10) calendar days of receipt. In each case, the products must be returned in the condition received by the customer, complete, undamaged and in their packaging, together with all the documents and original purchase receipt. If the refund is made within that time or fails to fulfill any of the requirements, the rododerma.gr can not accept any return and replacement. The cost of transport for the return charge the company, after consultation.
